Traveler Cancellation Policy
In order to cancel your participation in a program, please email us at email@example.com stating “Cancellation” in the title of the email. Please include your full name, dates of travel, and destination in the body of the message. Cancellation will only be effective when we have received from the person traveling on a program a written confirmation of his or her decision to withdraw. An email to us stating that you desire to withdraw from a program is an irrevocable notice and you cannot subsequently change your mind even if we have not yet acknowledged the withdrawal in writing.
If you withdraw from your program:
We will apply the airline’s cancellation policy to any flights in your package and reimburse your ground arrangements in accordance with the penalty timeline below.
For cancellation of ground-only arrangements:
(a) 90 days or more prior to the stated departure date, we will retain an administrative fee of $250 per traveler and reimburse the remaining amount;
(b) Between 30 and 89 days prior to the stated departure date, we will retain 50% of the total booking cost and reimburse the remaining amount;
(c) Less than 30 days prior to departure, we will retain 100% of the price paid by you for the package.
If you leave a program for any reason after it has started, we are not obliged to make any refunds for unused services.
Trip cancellation coverage should be purchased by each traveler. GCAC is not responsible for securing individual policies and does not recommend a specific provider. Read the fine print carefully before purchasing.
FORCE MAJEURE CANCELLATION POLICY
If the Program is cancelled due to circumstances beyond the control of GCAC, regardless of whether such circumstances were foreseeable (including, but not limited to, pandemic, mass health issues or disease, border closures or other government-imposed travel restrictions, quarantine restrictions, lockdowns, strikes or labor difficulties, civil tumult, natural disasters, war, terrorism, etc.), you may not be entitled to a refund of any GCAC fees. In such cases, if GCAC has paid or encumbered funds on your behalf at the time of Program cancellation, GCAC cannot return those funds to you unless and until the third party to which GCAC has paid or encumbered such funds reimburses GCAC or releases GCAC from the financial obligation. In all cases, GCAC will make every reasonable effort to reduce your financial liability as much as possible. In cases where the Program is canceled due to circumstances beyond the control of GCAC, you will be subject to the following refund schedule:
If the Program is canceled (force majeure):
You must pay:
$250 Non refundable deposit
Any non-recoverable fees already charged to you, or funds encumbered on your behalf, up to the full Program Fee